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We are committed to providing a quality service to all of our customers. If for any reason you are not entirely satisfied with any aspect of the service you have received from Capumen Executive Recruitment then we would like you to let us know.

Step 1

If your problem concerns the service you have received from a Recruitment Consultant, you should contact the Recruitment Consultant concerned to discuss the problems you have experienced. It is important for him or her to be made aware of your concerns and are given the opportunity to put things right. If this does not produce a satisfactory outcome then please contact the Business Manager.

If your problem is about an invoice you have received from Capumen, please contact the Financial Controller using the telephone number provided on the invoice. As above, it is important the Financial Controller is aware of any problems and is given the opportunity to put things right.

If you are a temporary worker and have a problem regarding your payment from Capumen Executive Recruitment please contact the Financial Controller or Business Manager on the main office number 0203 125 0325.
Step 2

If you have already discussed your problem with the Recruitment Consultant/Business Manager/Financial Controller, but are not satisfied with the response you have received, please contact the Managing Director by email:

When you contact the Managing Director, it is important you provide him with all the facts regarding your problem, including details of people you have already spoken to so he is able to conduct a full investigation.

When he receives details of your problem he undertakes to:
  • Deal with your problem fairly, confidentially and effectively
  • Acknowledge your problem within two working days and provide a likely timescale for resolution
  • Fully investigate your comments and keep you regularly informed of the actions we are taking
Privacy Policy

This Privacy Statement applies to Capumen International Recruitment website

Capumen Executive Recruitment believe it is important to protect your privacy. This privacy notice sets out how Capumen Executive Recruitment will use your personal information. By using and visiting our website and using our services you agree to this privacy notice. Capumen Executive Recruitment may change this policy from time to time by updating this page and you should check this page from time to time to ensure that you are happy with any changes. 

Information we may collect and how we may use it

We may collect the following information:

  • Full name, job title and company name.
  • Contact information including email address.
  • Demographic  & other personal information such as country of residence, country of birth, postcode, preferences, interests, marital status, number of children and their ages, nationality,  as well as current salary package and other benefit details etc.
  • Curriculum Vitae, covering letter, personal statement or the equivalent.
  • Other information relevant to customer surveys and/or offers.
  • Personal documents such as passport copies, photos, higher education certificates etc.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Dealing with your application for a particular role or an enquiry.
  • To present to a client to apply for a role in their organisation on your behalf.
  • To arrange for travel to an interview or for relocation as well as for visas for the country.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, services or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Use of Cookies 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 
Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Capumen Executive Recruitment welcomes your comments regarding this Statement of Privacy. If you believe that we have not adhered to this Statement, please contact us
Our Candidate Charter:

Our commitment to you…..

  • We will add value to your recruitment process wherever possible with excellent screening/CV matching leading to best potential long term prospects.
  • All shortlisted candidates will receive appropriate dedicated time with a nominated consultant.
  • We will happily advise you as to whether an opportunity is or is not suitable to you and/or guide you towards a more suitable role.
  • We will be 100% honest, open and transparent in our engagement with you, including being honest about any of our technical knowledge gaps relating to a role.
  • To help assess shortlisted candidate’s  potential candidature for a role we will take the time to talk to you in order to:
    • explain how we work
    • talk through  the role and the Client company
    • learn  more about you and your skills/experience
    • understand why you believe you are the ideal candidate for the role, as well as your motivation for being interested in the said opportunity.
  • We will take the time to consider each shortlisted candidate’s application and guide them through the recruitment process.
  • We will help you to prepare for interviews by providing hints and tips, as well as any relevant client information/documentation that has been provided to us.
  • We will regularly contact you throughout the recruitment process, to ensure that at any given time you will understand where you are in the process and what you can expect to happen next.
  • We will never submit your CV for any role or speculatively to any Client without your permission.
  • We will always ensure that you receive constructive feedback after client interviews when feedback is provided by the Client company (we always push for this, with the exception being when on some occasions Clients do not provide feedback).
  • Once placed, to keep regular contact as appropriate.
  • Your details will be kept on our database and you will receive notifications of roles that may be of interest to you and match your skillset.
  • We aim to exceed shortlisted candidate expectations of the recruitment process every time.
  • We will keep abreast of the latest trends within any sector(s) that we recruit for, in order to constantly improve our knowledge, maintain requisite professionalism in our trade and to add value to your recruitment experience.
  • We will respond to every applicant that applies for a role with us.
Your commitment to us…..

We ask you to……..

  • Be 100% honest with us about your experience, skillset and qualifications.
  • Prepare for any interview fully, making sure you understand the role you are applying for, how you would fulfil the requirements of that role, prepare evidenced examples of your work to date to show the Client how suitable you are and research the Client company to prove your enthusiasm to work for them.
  • Check our website for current vacancies regularly, as positions will change frequently.
  • Keep us up-to-date with the recruitment processes with other agencies so that we can manage expectations with our Clients and manage your process to ensure that we provide the best impartial advice to assist your ‘next step’ career decision.
  • Provide us with your feedback, as soon as is practical, after any interview
  • Bring to our attention any information that could jeopardise the recruitment process or your suitability to take a post with the Client company.


Candidate employed by Orange Labs

"Capumen was quite different to other agencies", "Very friendly and helpful and gave advice in interviewing techniques", "I would have no hesitation in recommending Capumen to other candidates".

Kashif Chaudhry - Orange Labs

"Capumen spent time understanding our organisation and the needs of our business", "It was so obvious their CEO has spent 20 years working in the TMT sectors", "We only needed 2 interviews before filling the role".